Refund Policy

Payments are processed by Paddle.com, our Merchant of Record. Refunds are issued by Paddle to your original payment method.

• Credit packs: full refund within 14 days of purchase if you haven’t used any credits from the pack. If some were used, we refund the unused part.
• Subscriptions: you can request a refund of the latest payment within 14 days of it, if no credits from that billing period were used.
• Refunded credits are removed from your balance.

Cancel any time from Billing → Manage subscription in your account. You keep access and your remaining subscription credits until the end of the period you already paid for; you won’t be charged again.

If a generation fails for a technical reason, the credits are returned to your balance automatically — no request needed.

Use the link in your Paddle receipt email, or write to support@creasefix.com with the email you purchased with. We answer within 3 business days.

This policy doesn’t affect your statutory rights as a consumer.